Craft Your Surprise Box
You pick the jewelry (and your box color), we orchestrate the rest of the surprise. A collaborative unboxing experience.
Home Page Recommendation
Shop by collection
Pale Rings
Pale Rings
The First Whisper
The First Whisper
Bracelet series
Bracelet series
The Collarbone Chronicles
The Collarbone Chronicles
Floral Sonata Collection
The Modular Muse Collection
The Atelier Collection
Summer Breeze Pajama Collection
🔄 Our 30-Day Happiness Guarantee
At Pale Luna, we want you to love your purchase. If you're not completely satisfied, you can return most unwornjewelry and accessorieswithin 30 days of delivery for a full refund or exchange.
📦 What Can Be Returned?
- Eligible Items: Unworn, unused items in their original condition with all tags and packaging intact.
- Time Frame: You have 30 calendar days from the date you received your order to initiate a return.
❌ What Cannot Be Returned?
- For health and safety reasons, earrings for pierced ears (unless defective) cannot be returned.
- Any item that is damaged, altered, or shows signs of wear.
- Items purchased during a final sale or with a specific “no-return” promotion.
🔁How to Initiate a Return
- Contact Us: Email us at paleluna1@outlook.com within the 30-day window. Please include your order number and reason for return.
- Receive Instructions: We will reply with a Return Authorization (RMA) number and the shipping address for your return.
- Ship Your Return: Securely package the item(s) and mail them to us using a trackable service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
💸 Refunds
- Once we receive and inspect your return, we will notify you of the approval status.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Original shipping costs are non-refundable.
📥 Exchanges
Need a different size or color? Please indicate your preference when you email us. We will process the exchange once the original item is received and inspected. If the new item has a higher price, the difference will be charged.
🎁 Returning a Gift?
If the item was marked as a gift, a store credit or exchange will be issued upon return.
✉️ Questions?
If you have any questions about our return policy, please don't hesitate to contact us at paleluna1@outlook.com. We're here to help!
Thank you for shopping with Pale Luna Jewelry. ✨